We take all complaints and grievances very seriously and all people are treated fairly. We aim to investigate and resolve each complaint and/or grievance thoroughly and in a timely manner.
Complaints and Feedback
Online: complete the feedback form located at the bottom of this page.
By phone: 0457 525 075
In writing: My Support Connection, PO Box 1036 Glenelg South 5045
Our Complaints Policy & Procedure is also available in an easy read version to My Support Connection NDIS participants.
Sending us your feedback
We actively encourage feedback from participants and/or their nominees who are using our services. This way we can keep a check on how we are working. We want to continuously improve the way we work and provide services that are respectful, appropriate and meet the highest standards.